Terms

These terms apply when you order products or services from TapRidge. By approving a proof and paying for an order, you agree to them.

Orders and proofs

Submitting the order form is a request, not a charge. We confirm your details and links, then send a proof of your design with your total and payment details.

Approval and production

• Your order is confirmed when you approve the proof and pay. We don't start production before both.
• Please check the proof carefully: business name, wording, spelling, colors, logo placement and every link. We program and print exactly what you approve.
• We test every NFC tag and QR code against the approved links before it ships or is installed.
• If you ask for changes after approval, we'll tell you whether they're still possible and whether they affect the price or timing before we make them.

Prices, upgrades and fees

• Prices on this site are in US dollars and are one-time prices. No subscription is required.
• Packages include programming and testing: verifying your links, programming every piece and testing it.
• Custom branding ($39) and local installation ($39) are optional upgrades. Both are included with a new Pro order. For Pro, local installation covers the original installation only.
• Reorders keep your current design and links. On a reorder, local installation is $39 for every customer, including previous Pro customers, and a redesign or rebrand is an optional $39 upgrade.
• A first order without a package (“add-ons only”) includes a one-time $20 build-your-own configuration fee. Reorders from existing customers don't include it.
• Shipping and any applicable taxes are shown on your proof before you pay. Your proof shows the final total.

Offers

• Free mockup: a personalized mockup page showing your business name on a TapRidge display, with a link we email to you. There's no obligation to order.
• Free extra Tap Card: when you request a free mockup, you receive an offer code for one extra Tap Card at no charge with a Growth or Pro order submitted by the end of the 7th day after the offer is issued (11:59 pm Eastern Time). One per business. The expiry date is fixed when the offer is issued and doesn't reset if you ask again. Our order system checks the code, the business and the date when you submit your order. The card is programmed and tested like the rest of your order. The offer has no cash value, and we may confirm eligibility before applying it.
• Spare Tap Card at checkout: $8 instead of the regular $12, one per new order, offered only on the order review step.

Changes and cancellations

• Before you approve and pay: you can change or cancel your order at any time, at no cost. Nothing has been charged.
• After you pay, before production starts: contact us as soon as possible. We'll cancel the order and refund your payment in full.
• After production starts: products made for your business can't be cancelled. We'll refund any part of the order we haven't started, such as local installation that hasn't been scheduled.

Custom items and returns

Every TapRidge product is made for one business: it carries your name or branding and is programmed with your links. Because of that, we can't accept returns or exchanges for a change of mind, or for items that match the proof you approved. This doesn't affect your rights if an item is damaged, defective or wrong, described below, or any rights you have under applicable law.

Damaged, defective or incorrect items

• Damaged in transit: tell us within 14 days of delivery, with your order reference and photos of the item and packaging.
• Defective: if a piece doesn't open its link when tapped with a compatible phone or scanned with a phone camera, and it's been used as intended, tell us within 14 days of delivery or installation.
• Our mistake: if an item doesn't match your approved proof, tell us within 14 days of delivery or installation.
• In each case we'll replace the affected pieces at no charge, including shipping, or refund them if a replacement isn't possible. We may ask you to send the item back or to share photos before we do.
• Errors that were in a proof you approved, and pieces that are lost, worn or damaged after delivery, aren't covered. You can reorder replacements at current prices.

Your content and links

You confirm that you're authorized to order for the business, that the links you give us belong to that business, and that you have the right to use any logo or artwork you send. You're responsible for keeping your linked pages and profiles accurate.

TapRidge links and Hub pages

Each product is programmed with a TapRidge link that we host and that forwards to the destination you choose. Hub pages are hosted by us in the same way. Your one-time purchase covers the products, programming and testing, and configuring those links and pages for your order.

We may offer optional services later, such as ongoing link changes, visit counts or managed Hub pages. Any optional service will be described and agreed separately, and we won't add charges to an order you've already paid for without your agreement.

Optional services never affect whether your products work: displays, cards, stickers and Hub pages keep working with or without them.

We work to keep links available but can't promise uninterrupted service. We may pause a link or Hub page that points to unlawful content or breaks these terms.

Honest reviews

TapRidge products are for inviting genuine customers to share honest reviews. You agree not to use them for review gating, for offering incentives in exchange for reviews, or in any way that breaks the rules of the platforms they link to.

No guaranteed outcomes

We don't guarantee any number of reviews, any rating, any search ranking or any business result. Reviews are written by your customers, and platforms decide what they publish.

Delivery and local installation

We'll give you an expected delivery or installation date with your proof. Local installation is available only in areas we serve, which we'll confirm for your address before you pay. If we can't offer local installation at your address, we'll ship your order instead and remove the local installation charge.

Our responsibility

To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it, and we aren't responsible for indirect losses such as lost business or profits.

Governing law (pending final legal review)

These terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law rules. This section, like the rest of this draft, is pending final legal review.

Changes to these terms

We may update these terms. The version in effect when you approve and pay for an order applies to that order.

Contact

Questions about these terms? Please email hello@gettapridge.com.